[HCM] Business Analyst (CRM)

Location
Hồ Chí Minh
CashMoney
Negotiation
TimeCircle
25/06/2025

Job description

1. Process Optimization & Business Requirements (40%)

  • Collaborate with stakeholders to identify detailed business requirements.
  • Analyze, design, and validate end-to-end business processes, and provide detailed functional specifications.
  • Propose process improvements and frameworks to increase GSV from both new and existing customers.

2. Data Analysis & CRM Optimization (30%)

  • Utilize CRM tools to enhance the performance of the sales team.
  • Develop dashboards and manage daily/weekly business performance reports.

3. Project Management & Cost Control (30%)

  • Support analysis, research, and automation-related projects.
  • Develop promotional programs targeting direct customers.
  • Monitor and control costs while optimizing GSV growth.

Job requirement

  • Bachelor’s degree in Business, Data Analytics, Economics, or related fields.
  • At least 2 years of in-depth experience in market trend research, business analysis, and process evaluation.
  • Proficient in SQL, Google Data Studio, and other analytics tools.
  • Strong foundation in tracking and evaluating business performance, competitor analysis, and industry trends (e.g., SWOT analysis, market share assessment).
  • Good English skills, both written and verbal is a plus.
  • Strong analytical thinking with high attention to detail.
  • Proactive, results-driven, and adaptable in a fast-paced work environment.
  • Solid problem-solving mindset with a continuous improvement approach.

Benefit

  • Social Insurance & PVI Health Insurance.
  • Annual health check at a reputable hospital.
  • Annual travel, team building, year-end party.
  • Annual Performance Bonus.
  • Excellent and competitive salary with 13th-month salary.
  • Startup environment, young, dynamic, work hard, play hard.
  • Working time: 5 days/week and flexible according to job positions.
  • Location: 7/28 Thanh Thai str, Ward 14, District 10, HCMC.