1. Increase user engagement in the app and customer community (40%)

• Manage and grow the customer community in the fan group through various programs and activities
• Propose and execute creative content and activities to boost engagement and retain users
• Collect and analyze user behavior data to suggest optimization solutions
• Leverage existing communication channels to deliver key messages to target audiences

2. Implement AI chatbot project (40%)

• Monitor chatbot conversations and analyze feedback to optimize content and interaction capabilities
• Propose and implement new features to enhance chatbot performance and increase conversion rate
• Regularly analyze chatbot data to improve user experience and support effectiveness

3. Cross-Department Collaboration (20%)

• Work closely with other departments to improve AI logic, ensuring the chatbot becomes smarter and more user-friendly
• Collaborate with relevant departments to enhance engagement metrics on app and fan group

• Bachelor’s degree or equivalent qualification
• Proficient in data analysis and CRM tools
• Understanding of the company’s products or services
• Strong Microsoft Office skills; knowledge of SQL is a plus
• Excellent verbal and written communication skills
• Analytical mindset with strong problem-solving abilities
• Proactive, creative, and adaptable
• Independent and owns a personal laptop for work