Job description
- Monitor, analyze, and ensure the achievement of key driver-related operational KPIs on a daily, weekly, and monthly basis.
- Execute and update operational plans and periodic performance reports.
- Manage the headcount and performance of the driver fleet across daily operations and campaigns, including freelancers, core driver teams, and dedicated fleets for key accounts.
- Work directly with drivers to collect insights, identify pain points, and propose data-driven solutions for improvement.
- Optimize and enhance driver operational processes to improve overall efficiency.
- Develop incentive schemes and policies to boost driver productivity and engagement with the platform.
- Research market trends and driver behavior to recommend effective strategies for driver supply and operational efficiency.
- Collaborate closely with cross-functional teams such as Business Development, Key Account Management, Customer Service, Driver Acquisition, Quality Assurance, and Data Analytics to support seamless operations.
- Participate in the execution of strategic initiatives and new projects aligned with company direction.
Job requirement
- Bachelor's degree in Supply Chain Management, Operations Management, or a related field.
- 1–2 years of experience in e-commerce or logistics operations.
- Proven track record in driving operational improvements.
- Strong analytical mindset with a keen eye for data and performance metrics.
- Excellent cross-functional collaboration skills, with a proactive and decisive approach to problem-solving.
- Strong problem-solving and data-driven decision-making skills.
- Proficient in Excel or equivalent tools; familiarity with SQL or Python is a plus.
Benefit
- 15 days off/year, providing working equipment when becoming an official member
- 13th month salary, annual performance bonus
- Social Insurance, Health insurance
- Young, dynamic environment, work hard, play hard.
- Work in a leading company in the field of operational technology
- Working location: 1st Floor, Rivera Park Building, 7/28 Thanh Thai, Ward 24, District 10, HCM