1. Operational Performance Management

• Set up, monitor, and ensure operational KPIs for two-wheel delivery services and related customer segments.
• Analyze operational performance to identify improvement opportunities and implement action plans to achieve business targets.
• Coordinate with cross-functional teams (Tech, Product, BD, etc.) to resolve operational issues effectively and promptly.

2. Strategic Project Leadership

• Lead and execute operational strategic projects assigned by management.
• Ensure project progress, delivery quality, and expected outcomes are achieved.
• Act as the key focal point for project coordination and implementation.

3. Process Improvement & Optimization

• Proactively evaluate, propose, and implement initiatives to improve operational efficiency, optimize costs, and enhance driver experience.
• Develop and optimize internal and cross-functional workflows to improve productivity and operational effectiveness.

4. Team Management & Development

• Manage team performance and support capability development for team members.
• Build a high-performing and motivated team environment.
• Ensure team members meet role expectations and operational standards.

• Bachelor’s degree in Supply Chain Management, Operations Management, or related fields.
• Minimum 3 years of experience in e-commerce, logistics, or operations-related industries.
• Experience in managing small teams (3–5 members or above) or leading project teams.
• Proven track record of operational excellence and achieving business targets.
• Strong analytical, problem-solving, and strategic planning skills.
  Good project management and stakeholder coordination capabilities.
• Proficient in AI tools, Excel, and Google Workspace; knowledge of SQL, Python, or other data tools is a plus.
• Strong communication, ownership, and execution mindset.

• Physical Wellbeing Benefit: General Insurance, Medical check-up, Accident Insurance, Healthcare Insurance.
• Emotional Wellbeing Benefit: Company Trip, Year End Party, Aha Hour Activities, Special Day Gifts, Aha Club (Badminton, Soccer).
• Financial Wellbeing Benefit: Grab/Be For Work (Tech/Lead Level), Workplace Relocation, 13th Month Salary, PP Appreciate, Annual Leave Remain.