1. Operations Excellence (40%)

• Lead end-to-end operational performance management across pricing, SLA, fulfillment quality, and last-mile delivery operations.
• Monitor and analyze operational KPIs, identify performance gaps, and drive continuous improvement initiatives through data-driven insights.
• Develop and optimize operational frameworks, including dynamic pricing, batching models, and customer service standards.
• Collaborate cross-functionally with Tech, Product, and Business teams to improve operational efficiency and customer experience.
• Maintain and continuously improve SOPs, reporting systems, and operational governance processes.
• Conduct market benchmarking and recommend strategic improvements based on industry trends and competitor analysis.

2. Warehouse & Fulfillment Management (30%)

• Oversee warehouse and fulfillment operations to ensure service quality, productivity, and cost efficiency.
• Manage warehouse KPIs, capacity planning, and peak-season readiness to support business growth.
• Optimize warehouse workflows, inventory handling, and fulfillment processes to improve operational performance.
• Coordinate with internal stakeholders to enhance WMS/OMS systems and operational integrations.
• Ensure compliance with operational safety standards, labor regulations, and internal policies.
• Support business expansion by collaborating with Sales/BD teams in onboarding and servicing new customers.

3. Driver Incentive Planning (30%)

• Design and manage driver incentive programs aligned with business growth and retention objectives.
• Build incentive budgeting plans, reward structures, and driver segmentation strategies.
• Analyze driver behavior, incentive effectiveness, and ROI to continuously optimize programs.
• Develop retention and engagement initiatives, including referral, streak, and peak-hour campaigns.
• Partner with Risk/Fraud teams to monitor, detect, and prevent incentive abuse activities.
• Maintain regular reporting and dashboards to support data-driven decision-making.

1. Education & Knowledge

• Strong understanding of marketplace, logistics, e-commerce, or ride-hailing business models and unit economics.
• Knowledge of operational excellence, fulfillment management, dynamic pricing, and incentive mechanisms.
• Familiarity with project management methodologies and process improvement practices.

2. Experience

• 5–8 years of experience in Operations, Strategy, Product, or related functions within e-commerce, logistics, marketplace, or technology-driven companies.
• Proven experience managing teams and leading cross-functional projects in fast-paced environments.
• Hands-on experience in operational performance management, warehouse operations, or incentive program design is highly preferred.

3. Skills

• Strong analytical and problem-solving skills with proficiency in SQL, Excel/Google Sheets, and BI/dashboard tools.
• Experience utilizing AI/GenAI tools and data-driven approaches to improve operational efficiency.
• Ability to manage multiple projects simultaneously with strong prioritization and stakeholder management skills.
• Good communication and presentation skills in English.
• Preferred: experience with automation tools, API integrations, or data modeling.

4. Attitude & Competencies

• Strong ownership mindset with a proactive and result-oriented approach.
• Structured thinking and ability to work effectively in dynamic and fast-changing environments.
• Strong collaboration, coaching, and stakeholder management capabilities.
• High adaptability, resilience, and continuous improvement mindset.

• Salary: Negotiation
• Physical Wellbeing Benefit: General Insurance, Medical check-up, Accident Insurance, Healthcare Insurance.
• Emotional Wellbeing Benefit: Company Trip, Year End Party, Aha Hour Activities, Special Day Gifts, Aha Club (Badminton, Soccer).
• Financial Wellbeing Benefit: Grab/Be For Work (Tech/Lead Level), Workplace Relocation, 13th Month Salary, PP Appreciate, Annual Leave Remain.