We're looking for a Product Owner (2–4 years' experience) to own the User App and deliver a seamless booking, tracking, and service experience for our customers. You'll work closely with Engineering, Design, and Operations to ship features that directly shape order creation, fulfillment quality, and the overall logistics experience.

Experience in logistics, delivery platforms, or operational systems is a strong plus.

Key Responsibilities

1. Product Ownership & AI-Driven Strategy

• Own the User App backlog — define, prioritize, and align features with business goals across booking, tracking, payment, notifications, and support.
• Use AI tools for product discovery, ideation, and rapid prototyping; champion AI-assisted development ("vibe coding") to accelerate MVPs and experiments.
• Identify and integrate AI/ML features that improve personalization, automation, and operational efficiency.

2. Delivery & Execution

• Translate business and operational needs into clear user stories, acceptance criteria, and functional requirements.
• Partner with Engineering and Design through the full development lifecycle; run sprint planning, backlog grooming, demos, and retrospectives.

3. Stakeholder & Operations Collaboration

• Act as the bridge between Business, Operations, Product, and Tech.
• Align features with real-world logistics workflows, service SLAs, and cost efficiency.

4. Discovery & Optimization

• Use user behavior, feedback, and data to surface improvement opportunities.
• Track and iterate on key KPIs: conversion rate, booking success rate, drop-off, and user satisfaction.

5. Quality & Release Management

• Coordinate UAT and validation with stakeholders before release.
• Support post-release monitoring, issue triaging, and continuous improvement.

Required

• 2–4 years as Product Owner / Product Analyst, working with Agile/Scrum teams on consumer-facing mobile apps.
• Strong at writing user stories, acceptance criteria, and product documentation.
• Solid communication, problem-solving, and stakeholder management.

AI Transformation (Preferred)

• Hands-on with AI tools for ideation, user-story generation, and research, plus AI-assisted development to rapidly prototype MVPs.
• Able to spot where AI/ML adds engagement and operational value.

Plus Points

• Logistics / delivery-platform experience (order lifecycle, dispatching, routing, SLA, customer support).
• Experience with data dashboards and product analytics.

• Physical Wellbeing Benefit: General Insurance, Medical check-up, Accident Insurance, Healthcare Insurance
• Emotional Wellbeing Benefit: Company Trip, Year End Party, Aha Hour Activities, Special Day Gifts, Aha Club (Badminton, Soccer).
• Financial Wellbeing Benefit: Grab/Be For Work (Tech/Lead Level), Workplace Relocation, 13th Month Salary, PP Appreciate, Annual Leave Remain.