[HCM] Chuyên Viên Vận Hành (Operations Excellence Specialist)
Job description
- Track and analyze operational KPIs to drive continuous improvement
- Execute weekly/monthly operational plan/report
- Identify bottlenecks and develop data-driven solutions
- Optimize and standardize service level agreements (SLAs)
- Develop and enhance standard operating procedures (SOPs)
- Coordinate with other departments: Business Development, Key Account, Customer Service, Driver Onboarding, Quality Management, Data Analysis,...to receive information as well as process requests from them
- Develop strategies to enhance Key Account satisfaction
- Research information from the market, customers, drivers, competitors,...then transform raw data into insights to improve Ahamove’s performance
Job requirement
- Bachelor in Supply Chain/Operations Management or related fields
- 1-2 years of experience in e-commerce/logistics
- Proven track record in operational excellence
- Strong analytical and problem-solving abilities
- Expertise in strategic planning and implementation
- Proficient in using Excel, Google Docs, knowing about SQL, Python, etc. is an advantage
Benefit
● Social Insurancel, PVI Health Insurance;
● Annual health check at a reputable hospital;
● Annual travel, team building, year-end party;
● Annual Leave: 12 days
● Startup environment, young, dynamic, work hard, play hard;
● Working time: 5 days/week and flexible according to job positions.
● Working location: Rivera Park Building, 7/28 Thanh Thai, Ward 14, Dictrict 10, HCMC