1. Key Account Management (KAM) – Ecommerce Channels

Manage and build strong, long-term relationships with key e-commerce clients.
Monitor client performance, address operational issues promptly, and propose continuous improvement initiatives.
Conduct competitor analysis and e-commerce logistics market benchmarking.
Ensure smooth contract processing, SLA management, and payment procedures with Marketplace clients.
Coordinate with cross-functional teams (Operations, Finance, Tech, etc.) for service quality assurance.

2. Business Development for New Service Launch (App/Web – External Clients)

Conduct market research to identify demand, pricing trends, and service requirements for logistics customers outside e-commerce platforms.
Work with the marketing team to build and execute performance marketing campaigns targeting SME clients via app and web platforms.
Collaborate closely with Operations and Tech teams to coordinate service design, pilot launching, and operational readiness.
Track market feedback, analyze performance metrics, and propose service improvement plans.
Identify and pursue new business opportunities to expand market presence in the SME logistics segment.

2+ years of relevant experience in Business Development, Key Account Management or E-commerce Logistics.
Experience in launching new services or business models is a plus.
Strong analytical skills with advanced Excel (SQL is a plus).
Experience in project management and cross-functional coordination.
Good sense of data-driven decision-making and market insights analysis.
Ability to structure business problems, build actionable plans, and deliver results under tight timelines.
Strong communication and relationship management skills.
Business acumen and customer-centric mindset.
English proficiency for working with cross-functional and regional teams.
Experience in E-commerce, Marketplace operations, or SME services is a strong
advantage.