[HAN] Drivers Management Specialist

Monitor, analyze, and ensure the achievement of driver-related operational KPIs on a daily, weekly, and monthly basis.
Execute operational plans, maintain regular updates, and prepare periodic operational reports.
Manage the daily and campaign-based driver workforce, including freelance drivers, driver teams, and dedicated fleets for key accounts, while monitoring their operational performance and resource allocation.
Engage directly with drivers to gather insights, identify operational issues, and propose data-driven solutions to improve performance and driver experience.
Continuously optimize and enhance driver operational processes to improve efficiency, productivity, and service quality.
Conduct market research to understand driver trends, behaviors, and supply dynamics, and recommend initiatives to ensure a stable and sustainable driver workforce.
Collaborate closely with cross-functional teams, including Business Development, Key Account Management, Customer Service, Driver Recruitment, Quality Management, Data Analytics, and other stakeholders to support operational initiatives and improve overall performance.
Participate in the implementation of strategic initiatives and cross-functional projects aligned with the company's business objectives and operational roadmap.

Bachelor's degree or above, preferably in Logistics & Supply Chain Management, Business Administration, Data Analytics, Data Science, or other related disciplines.
Minimum of 2 years of experience in a similar role, preferably in operations, logistics, or technology-driven environments.
Proficient in SQL, Python, and Excel/Google Sheets. Experience with automation tools such as Make (formerly Integromat) and Google Apps Script is a strong advantage.
Strong communication and negotiation skills, with the ability to collaborate effectively across cross-functional teams.
Agile mindset with the ability to adapt quickly to changing business needs and thrive in a fast-paced, dynamic environment.

Salary: Negotiation
Physical Wellbeing Benefit: General Insurance, Medical check-up, Accident Insurance, Healthcare Insurance.
Emotional Wellbeing Benefit: Company Trip, Year End Party, Aha Hour Activities, Special Day Gifts, Aha Club (Badminton, Soccer).
Financial Wellbeing Benefit: Grab/Be For Work (Tech/Lead Level), Workplace Relocation, 13th Month Salary, PP Appreciate, Annual Leave Remain.