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Dương Quang Sơn

Nhân viên chính thức

<ul><li>Monitor, analyze, and ensure the achievement of driver-related operational KPIs on a daily, weekly, and monthly basis.</li><li>Execute operational plans, maintain regular updates, and prepare periodic operational reports.</li><li>Manage the daily and campaign-based driver workforce, including freelance drivers, driver teams, and dedicated fleets for key accounts, while monitoring their operational performance and resource allocation.</li><li>Engage directly with drivers to gather insights, identify operational issues, and propose data-driven solutions to improve performance and driver experience.</li><li>Continuously optimize and enhance driver operational processes to improve efficiency, productivity, and service quality.</li><li>Conduct market research to understand driver trends, behaviors, and supply dynamics, and recommend initiatives to ensure a stable and sustainable driver workforce.</li><li>Collaborate closely with cross-functional teams, including Business Development, Key Account Management, Customer Service, Driver Recruitment, Quality Management, Data Analytics, and other stakeholders to support operational initiatives and improve overall performance.</li><li>Participate in the implementation of strategic initiatives and cross-functional projects aligned with the company's business objectives and operational roadmap.</li></ul>

Operations

Hà Nội

[HAN] Drivers Management Specialist

[HAN] Drivers Management Specialist

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