1. Key Account Management (50%)

• Build and maintain strong, long-term relationships with key e-commerce clients
• Monitor client performance, resolve operational issues promptly, and propose continuous improvement initiatives
• Conduct competitive analysis and market assessments in the e-commerce logistics space
• Ensure smooth contract processes, SLA management, and payment reconciliation with Marketplace clients
• Collaborate cross-functionally with Operations, Finance, Technology, and other teams to maintain service quality

2. New Service Development – App/Web (50%)

• Conduct market research to identify demand, pricing trends, and service requirements for logistics customers outside e-commerce platforms
• Work with the Marketing team to build and execute performance marketing campaigns targeting SME customers via app and web platforms
• Collaborate closely with Operations and Technology teams on service design, pilot rollouts, and operational readiness
• Track market feedback, analyze performance metrics, and propose service improvement plans
• Identify and pursue new business opportunities to expand market presence in the SME logistics segment

• Bachelor's degree in: Business Administration, Economics, or related fields,..
• Minimum 2 years of experience in Key Account Management, Business Development, or a similar client-facing role
• Proven track record of managing and growing key accounts, preferably with e-commerce platforms or marketplace partners
• Strong relationship management and stakeholder communication skills, with the ability to work effectively across internal teams (Operations, Finance, Technology); 
• Good project coordination skills; able to manage multiple accounts and workstreams simultaneously
• Background in logistics, e-commerce, or last-mile delivery is strongly preferred
• Actively uses AI tools (ChatGPT, Claude, Gemini, Copilot, etc.) in daily work — including drafting communications, summarizing data, researching markets, or tracking project progress

• Salary: Negotiation
• Physical Wellbeing Benefit: General Insurance, Medical check-up, Accident Insurance, Healthcare Insurance.
• Emotional Wellbeing Benefit: Company Trip, Year End Party, Aha Hour Activities, Special Day Gifts, Aha Club (Badminton, Soccer).
• Financial Wellbeing Benefit: Grab/Be For Work (Tech/Lead Level), Workplace Relocation, 13th Month Salary, PP Appreciate, Annual Leave Remain.